📍 12721 Phelan Rd, Hesperia, CA 92345 📞 (442) 259-8658 — Available 24/7
Home › Privacy Policy

Privacy Policy

Effective Date: January 1, 2026
Last Updated: February 10, 2026

Rise & Renewal Treatment Center ("Renewal Treatment Center," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (riserenewal.website) or utilize our treatment services at our facility located at 12721 Phelan Rd, Hesperia, CA 92345.

1. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Information

  • Name, email address, phone number, and mailing address
  • Insurance information and billing details
  • Information provided when you contact our admissions team

Protected Health Information (PHI)

  • Medical history, treatment records, and clinical assessments
  • Substance abuse treatment information (protected under 42 CFR Part 2)
  • Mental health records and diagnoses

Website Usage Information

  • Browser type, IP address, and device information
  • Pages visited, time spent, and navigation patterns
  • Referring website and search terms

2. How We Use Your Information

We use the information we collect to:

  • Provide addiction treatment and clinical services at our Hesperia facility
  • Process insurance verification and billing
  • Respond to your inquiries and provide information about our programs
  • Improve our website and patient experience
  • Comply with legal and regulatory requirements
  • Send relevant health and recovery information (with your consent)

3. HIPAA Compliance

Renewal Treatment Center complies with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. We maintain administrative, technical, and physical safeguards to protect the privacy and security of your Protected Health Information (PHI).

Your substance abuse treatment records are additionally protected under federal regulation 42 CFR Part 2, which provides heightened confidentiality protections for records related to substance use disorder treatment. We will not disclose your substance abuse treatment information without your written consent, except as permitted by law.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Treatment, Payment, and Healthcare Operations: As permitted under HIPAA for the purpose of providing your care
  • With Your Consent: When you provide written authorization for specific disclosures
  • Legal Requirements: When required by law, court order, or government regulation
  • Service Providers: With trusted vendors who assist in our operations and are bound by confidentiality agreements
  • Emergency Situations: To prevent serious threat to health or safety

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These may include:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors interact with our site
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website functionality.

6. Your Rights

Under HIPAA and applicable state laws, you have the right to:

  • Access: Request a copy of your medical records and personal information
  • Amendment: Request correction of inaccurate information in your records
  • Restriction: Request limitations on how your information is used or disclosed
  • Accounting: Request a list of disclosures we have made of your PHI
  • Confidential Communications: Request that we communicate with you in a specific manner
  • Deletion: Request deletion of your personal data, subject to legal retention requirements

7. California Privacy Rights

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have additional rights including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. Renewal Treatment Center does not sell personal information.

8. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of sensitive data in transit and at rest
  • Access controls limiting information access to authorized personnel
  • Regular security assessments and employee training
  • Secure disposal of records in accordance with retention policies

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us About Privacy

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer: